Privacy & Cookies on our website
Information that we request from you
Any information we collect from you for a specific purpose will be used in full compliance with Data Protection Principles. This information includes:
- Your name, age, address, telephone numbers, fax number and e-mail address
- Details of the ways in which you are happy to receive information from us.
Use of information collected
Any domain name information that we collect will not be used to personally identify you and instead is aggregated to measure the number of visits and the average time spent on individual pages. This information is used to make our website better.
When personal information is required, we will let you know how we intend to use it.
Cookies are small amounts of information which we may store on your computer to enable our server to collect certain information from your web browser. Cookies in themselves do not identify the individual user, just the computer used. Cookies make it easier for you to log on to and use the website during future visits.
It also allows us to monitor website traffic, to identify you when you visit this website, to personalise the content of the Website for you and to enable you to both carry out transactions and have access to information about your account.
With most Internet browsers, you can erase cookies from your computer hard drive, block all cookies or receive a warning before a cookie is stored. If you want to know how to do this please look at the help menu on your web browser. However, please note that switching off cookies will mean that you may not be able to use certain features on our website.
The information you provide to us will be held on a server in the United Kingdom and may be accessed by employees whose role it is to process complaints, comments, compliments, requests under Freedom of Information and Data Protection legislation.
This information shall not be disclosed to any third party unless the Scottish Fire and Rescue Service Family Support Trust is required to do so by law.
Data retention, security of information collected, internet based transfers and disclaimer
The Scottish Fire and Rescue Service Family Support Trust will retain your information for a specific period of time.
We employ strict physical, electronic, and administrative security measures to protect your information from access by unauthorised users.
Given that the Internet is a global environment, using the Internet to collect and process personal information necessarily involves the transmission of data on an International basis.
Therefore, by browsing this website and communicating electronically with us, you acknowledge and agree to our processing of personal information in this way.
Whereas the Scottish Fire and Rescue Service Family Support Trust employs reasonable measures to protect against viruses and other harmful components, the nature of the internet is such that it is impossible to ensure that your access to the website will be uninterrupted or error-free, or that this website, its servers or emails which may be sent by us are free of viruses or other harmful components.
Accessing, updating and contacting us
Should you wish to contact the Scottish Fire and Rescue Service with regard to this site you can find out how to do so in the Contact Us section.
“Nobody goes through life completely avoiding traumatic events. It’s great to know that the Family Support Trust is there for you, when times are difficult”
Retired Watch Manager Allan Mitchell
“Many, many thanks for our wonderful summer outing. The firefighters, on and off duty, couldn’t do enough for us. We all had a brilliant day, well done and thanks again.”
Kathleen (Registered Beneficiary)
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SFRS Family Support Trust
Service Delivery Area Headquarters (West)
Hamilton, ML3 0EA
tel: 01698 402657/ 402316.
Regional Office (North)
16 Harbour Road
tel: 01463 227764
C 2019 - Scottish Fire and Rescue Service Family Support Trust
SFRS Family Support Trust is a Scottish Charitable Incorporated Organisation (SCIO) No. SC0 43924